AI Acquisition
SIGNED PARTNERSHIP · THE GROWTH PARTNER DMCC, DUBAI
$70,000,000
PER YEAR · RUNS ON THIS
System: Healthy
Support that resolves the repetitive and escalates only what matters.
The top ticket drivers — shipping status, refund eligibility, how-to — auto-resolved inside your policy. Edge cases escalated to humans with the full context pack. Refunds inside your approval rules. CSAT tracked as the proof, not ticket count.
What it does
Classifies incoming tickets by driver. Auto-resolves the repetitive ones inside policy (shipping status lookups, refund eligibility checks, standard how-to answers). Escalates edge cases to humans with the full context. Learns top drivers over time.
Key workflows
Reduce refund rate by routing refund-prone SKUs to proactive sequences. Auto-resolve shipping status questions (fetch tracking, respond, log). Summarize top ticket drivers weekly so product can actually fix them.
What it needs
Helpdesk access (Zendesk, Intercom, Freshdesk). Commerce link for order/shipping lookup. Refund policy + approval rules.
Autonomy levels
Advisor: OS drafts responses; human approves. Copilot: low-risk categories auto-reply; everything else queues. Auto Growth: repetitive categories auto-resolve; refunds within $X auto-approve; edge cases escalate. Full Command: full support ops governed by policy.
Safety controls
Refund approval gates by amount. Escalation triggers on sentiment + policy match. Audit log of every AI-handled ticket with full response history.
Example prompts
"Auto-resolve shipping status questions when the tracking data is available." / "Route refund requests over $100 to human approval." / "Summarize the top 5 ticket drivers this week and the product fix that would kill them."
Protect margin. Protect CX. Protect your CS team.
Free trial, no card. Connect your helpdesk and see which tickets can auto-resolve in 15 minutes.
The systems work, and here is whose.
Coach Kyle
CLIENT · ATTRIBUTION AND TRACKING BUILD ACROSS PAGES, EMAIL AND REPORTING
$250K/MO
DATING COACH · 578K YOUTUBE SUBSCRIBERS
Every figure is a payment that cleared.